||Call Center Representative (11am-8pm)
This exciting Full Time role will work Monday-Friday, 11:30am-8pm along with alternating Saturday 9am-5pm hours as well.
This position is responsible for providing quality service via telephone, fax or email to internal or external bank customers in an efficient and professional manner. This position is also responsible for researching and resolving customer requests and performing
general account maintenance.
- Provide quality customer service by answering incoming calls regarding a wide range of questions and inquiries such as information on Checking/Savings account, Online Banking, New Accounts, processing check orders and Bankcard requests.
- Perform account maintenance and match appropriate products to customer’s needs.
- Proactively analyze callers’ needs.
- Use standard screens, scripts and procedures to handle callers’ needs effectively and when necessary go beyond these standard methods to resolve customer issues.
- Navigate a computerized system to address and resolve callers’ issues.
Education & Experience
- High school diploma or equivalent
- Previous call center experience preferred
Knowledge & Skills